FAQ

You will be able see the fulfilment status of your order on your Quid Pro Quo account. You can track your order as soon as it leaves our supplier partner's fulfilment centre and is on its way to you - we will send you the tracking details in an email.

Please contact us at contact@quidproquo.sale immediately if this occurs and we will aim to resolve this for you.

Our returns policy is available on our Shipping & Returns page.

Access our size guide at this link or at the footer of each page!

We pride ourselves on our quality, so email us at contact@quidproquo.sale with high-quality images outlining your concern. We will aim to resolve this as quickly as possiible. Make sure you have your order number, contact phone number and email address listed in your correspondence to us.

Currently alll our designs are created in-house by our designer (who also works full-time as a lawyer).

We use direct-to-garment (DTG) printing where the designs are printed directly onto the garment and absorb the fabric. Our supplier uses high quality printing machinery, such as: Kornit series printers and inks for direct-to-garment apparel, Happy and Tajima enmboridery machines and SubliJET HD ink for mugs. Their DTG inks are eco-friendly, CPSIA-compliant, non-toxic, non-hazardous, and soluble in water. They're free from heavy metals, formaldehyde, and Alkylphenol Ethoxylates (APE).

We selected a supplier who also shares our beliefs in sustainable fashion. We only produce and print on items we get an order for, avoiding textile waste from overproduction, which is why our fulfilment and shipping times might be longer than other companies. Our supplier's state-of-the-art printing tech creates almost no wastewaters. Additionally, to reduce carbon emissions from shipping, they have more fulfilment centres in North America, Europe, Japan and Australia. This reduced transit distance will naturally reduce carbon emissions when shipping orders across continents!

For clothing & accesories, they are packaged in a see-through polymer bag, and then placed in a polymer mailer. Larger quantities are packaged into boxes. To protect mugs, they are packaged in boxes that keep the mug secure in the center of the box. Multiple mugs are covered in bubble wrap, placed in individual boxes, and then combined all together in one box. We acknowledge this isn't a perfect solution by any means, but we are committed to progress, not perfection. On that note, our supplier is assessing how they can switch over from acrylic tape to paper tape, add recycling instructions to the poly mailer bags and replace plastic packaging.

We use two secure third party payments providers - Stripe and Paypal.

Stripe is a fintech company that builds software to accept online payments. Stripe supports 135+ currencies and offers a unified API for cards, wallets, bank debits, and more. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For more information, visit their website https://stripe.com/en-au

PayPal is a fintech open digital payments platform that gives PayPal’s 325 million active account holders the ability to transact in online, on a mobile device, in an app, or in person. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence number 304962.